Our ongoing commitment to providing outstanding patient care means we are implementing a new electronic patient record system. You may notice our processes take slightly longer than usual, and we apologise if this causes any inconvenience. Thank you for your understanding and patience.

In This section

Our commitment to you, the ‘Ramsay Way’

Patient Charter

Care delivered in privacy, with compassion, dignity and respect:

In a safe and clean environment
By a friendly, efficient team who ensure you are involved in decisions about your treatment and aim to promote your independence
With information that ensures you are well-informed about your choices, provided in a way that you can understand
By staff who are aware of, understand and recognise your social and cultural diversity, values and beliefs
With priority given to good clinical practice supported by modern technology and equipment
In surroundings designed to promote well being and comfort